Privacy Policy

Last updated: May 2026

Alliance Aircrew ALB ("Alliance," "we," "us," or "our") is committed to protecting the privacy of the individuals we communicate with. This Privacy Policy describes how we collect, use, and protect information in connection with our business operations, including our SMS text message communications.

Information We Collect

We may collect the following types of information:

• Phone numbers provided by airline clients for crew transportation coordination
• Names and contact information of airline crew members and scheduling contacts
• Trip details such as pickup locations, times, and flight information
• Information submitted through our website contact and driver application forms

How We Use Your Information

We use the information we collect solely for the purpose of providing crew ground transportation services, including:

• Sending SMS text messages with trip details, driver information, and pickup ETAs
• Coordinating pickups and dropoffs with airline crew members
• Responding to inquiries submitted through our website
• Internal dispatch and operational communications
• Driver application processing and onboarding

SMS Communications

Alliance Aircrew ALB sends SMS messages to airline crew members and airline scheduling contacts for the purpose of trip coordination. These messages may include driver name, vehicle information, estimated time of arrival, and pickup confirmation details. Message frequency varies based on trip activity. Standard message and data rates may apply. To opt out of SMS communications, reply STOP to any message. For help, reply HELP or contact us at robert@allianceaircrewalb.com.

Information Sharing

We do not sell, trade, or rent personal information to third parties. We do not share personal information with outside parties except as necessary to provide our transportation services (such as sharing a driver's name and phone number with a crew member for pickup coordination), or as required by law.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. Trip and contact data is used only for operational purposes and is not stored longer than necessary.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Alliance Aircrew ALB
Email: robert@allianceaircrewalb.com
Albany International Airport (ALB) · Albany, NY